13 Jul
Did You Know the Rate Discrepancy of Hotel Rooms Can Cause Booking Errors?
Travellers are very familiar with booking errors. A booking error or booking mismatch can be defined as a difference between what was mentioned at the time of booking and what the customer receives at the hotel. Many things can cause
27 Jun
Customer Has Paid for the Room, Yet Denied Check-in. Know Why?
Booking error is one of the biggest contributors to disgruntled customers, poor reviews, and loss of brand reputation. Your customers will always have many choices, therefore it’s up to you to retain your customers and get new ones. Customers do
20 Jun
5 real-life challenges, we encountered during re-verification
A travel agent’s work does not end with the booking confirmation. Your customer’s complete experience depends on how you handle the booking right from the moment of confirmation. There are many factors between the booking and the customer reaching the
09 Jun
1 Out of 4 Bookings Faced These Mismatches in the Last Year
Table of Content – Introduction Reasons For Booking Mismatch Booking Not Found Property Closed Cancelled Payment Issues Booking Confirmed With Mismatch Other Reasons For Booking Error Conclusion Booking mismatches are more common than you think and are one of the
25 May
Is Booking Confirmation the Same as Booking Re-verification?
Booking a hotel stay is a process that has many players involved. Whenever an online booking is made it involves an OTA, suppliers, channel manager, and hotel. The booking confirmation is what happens at the time of booking. The traveler
21 Apr
3 Issues Manual Re-verification Can’t Solve for You!
Table of Content – Introduction Barriers and Solutions Language Persistence Time Issues with Manual Re-verification Travel agencies deal with customers travelling all over the world. With domestic and international travellers, travel agencies deal with multiple bookings each day. Now many
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